As I talked about recently, my wallet disappeared and reappeared recently.  When it disappeared, I did the immediate right thing and canceled all my cards and asked for replacements.

The more interesting part was how the process compared from place to place.

All of the companies have an automated answering service that is supposed to ensure that you get to the correct department for help.

One had an option right on the first menu to report a lost/stolen card and it rang through to a person immediately.

One would not let me proceed without my card number and it was not until I stopped pressing buttons trying to get to a person that it finally decided that the automated system could not help me.  I actually got frustrated enough with this one to scream at the phone.

One took a couple of menus, but got me to the right person.  The big plus was that person was not only solved that problem, but did a good job handing me off to somebody else for another issue on the same call.

All of them promised the replacement cards in 10 business days except one - which promised it in 3 days.  All of the cards but one arrived in 5 days.  The missing one has still not arrived, but it has not been 10 business days yet.

I found it most interesting that 60% underpromised and overdelivered on the arrival date for the replacements.  20% overpromised but matched the rest.   The other 20% is on pace to match what they promised.

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